Payment & Pick-Up Policy
Payment Policy
Thank you for choosing our services! To ensure a smooth and efficient order process, we have established the following payment policy:
For orders under $1000:
Payment for your order is due at the time of pick up. Please ensure that the final payment is made in full through any of the following accepted forms of payment: Cash, Check, Bank Transfers, Credit Cards, Venmo, PayPal, or Apple Pay before taking possession of your order.
For orders exceeding $1000:
Deposit Requirement: All orders exceeding $1000 require a 50% deposit. If your quote meets this threshold, you will see an option to pay your deposit when you accept the quote. This deposit serves to secure the availability of logs for your order. Please note that we cannot commence work on your order until the deposit has been received. You can make the deposit payment through any of the following accepted forms of payment: Cash, Check, Bank Transfers, Credit Cards, Venmo, PayPal, Apple Pay.
Final Payment: The remaining balance of your order is due at the time of pick up. Please ensure that the final payment is made in full before taking possession of your order.
We understand that each customer may have their preferred payment method, and we strive to accommodate all forms of payment to enhance your convenience.
Should you have any questions or require further clarification regarding our payment policy, please do not hesitate to reach out to our team.
Thank you for your cooperation, and we look forward to serving you!
Pick-Up Policy
Pickup Timeframe and Storage Fee
We kindly request that you pick up your materials within 7 days of completion, unless prior arrangements have been made. If materials are not picked up within this timeframe, a storage fee of $15 per day will be applied starting from the 8th day. This fee covers the costs associated with storing and managing unclaimed items.
Pickup Scheduling
All pick-ups must be scheduled in advance using this link. This helps us ensure a streamlined process and allows us to prepare your materials for a smooth and efficient handover.
Unclaimed Orders
If, unfortunately, your order remains unclaimed after 14 days, we may need to fulfill other customer orders with the product. This allows us to maintain a timely and efficient workflow while serving all our customers effectively.
Prior Arrangements
If you anticipate any challenges or delays in picking up your materials within the specified timeframe, we encourage you to make prior arrangements with our team. They will be happy to assist you in finding a suitable solution.
Rescheduling or Cancellation
If you need to reschedule or cancel your pickup appointment, please use the scheduling link to make the necessary changes. We appreciate your understanding and cooperation in notifying us in advance, as it helps us manage our resources efficiently.
Lost, Damaged, or Missing Items
We take great care in handling and storing your materials. However, in the unfortunate event that an item is lost, damaged, or missing during the pickup process, please notify us immediately. We will work with you to resolve the issue promptly and find a suitable solution.
Contact Information
For any inquiries, changes to pickup arrangements, or further assistance, please reach out to us at 970-440-1491. We will be happy to assist you and answer any questions you may have.
Liability
We are not responsible for any loss or damage to materials that occur due to improper securing of material. It is the customer's responsibility to ensure proper securing and stabilization of the materials during transport. Additionally, once the materials have left our yard, we are not responsible for any loss or damage that may occur thereafter.